Destination Productivity: The 17 Best Online Tools for Travel Agents
by Liat Behr
You get into the office. Immediately you’re bombarded with phone calls, emails and potential clients that all need your expert travel advice.
First you deal with your prospective clients, the forty-something year olds standing in front of you, waiting to sit and get advice on a destination for their 10th wedding anniversary. You finish by making a tentative booking.
Next, you turn to your inbox. Seven clients are waiting for you to get back to them about flight or seat changes.
The phone rings. An important client is calling from Beijing to tell you that her flight to New York has been delayed. She’d like you to find an alternative flight to that she can get to New York in time for an important meeting.
Your job can get chaotic. Working with the right tools can help you restore order and work smarter.
Here’s a list of the 17 best online tools all travel agents should be using.
Business Apps & Digital Storage
Google Apps for Work – Google offers professional email, online storage, shared calendars, video meetings and more. The apps are specifically designed for business and teams to share and collaborate securely. Because almost everyone uses Google and the interface is intuitive, these tools can also be used to effectively communicate with your clients.
Dropbox- Use Dropbox to safely, securely, and easily store all of your documents as well as share and access them on your desktop and mobile devices. You can also use Dropbox to collaborate with others on shared folders.
WiseStamp – Use WiseStamp for a professional email signature and easily customizable templates. Use the dynamic signature to make it easier for clients to follow your latest deals and desired destinations.
Streak- Keep track of your client connections with an easy-to-use customer relations management (CRM) system inside Gmail.
Boomerang – This must-have app makes it simple to schedule emails to be sent later, reminds you to follow-up on emails you sent but didn’t receive a reply from, and reminds you to act on actionable emails. The best part - it works within Gmail.
HelloSign for Gmail – Sometimes you need an urgent signature. With HelloSign you can sign, fill out, send, retrieve and save documents without a hassle.
Scheduling, Meetings and More
Flight Track 5 - Use this first-class flight tracking app to become a first-call travel agent. Using Flight Track 5 you can find out about a travel delay and become proactive. Remember your panicked client calling you from Beijing? This time instead of moving into chaos mode, you inform her that you’ve booked her on the next available flight to New York. Now that’s customer service.
24me- is the ultimate personal assistant app to that seamlessly integrates your calendar, to-do list and notes.
Doodle.com - Trying to arrange a meeting that involves several people is a time-sucking hassle. Use Doodle to make scheduling simple.
World Time Buddy – World Time Buddy will be your best friend, enabling you to effortlessly compare multiple time zones. Know in an instant what time it is anywhere in the world
Toggl – Don’t let time fly. Toggl is a fantastic tool that makes it so easy to stay on track and ensure your efficiency.
UberConference – Use this app for your next conference call. It’s free and easy and you don’t need a pin number. It’s such a well-thought-out app, that you’ll never need to ask “who joined? or “who said that?”
Google Voice – Use Google Voice to make cost-free calls between each other, leave voicemail as easily as email, and much more.
Hellofax – Some people still send faxes. With HelloFax you can conveniently send and receive faxes online.
Social Media Management
Buffer is the easiest and most productive way to share travel ideas with your clients and get them to engage on social media.
Mention is a marvellous marketing tools for travel agents. As the importance of your presence on social media grows, so does your need to listen to what is important for your clients.
Canva – This is a fantastic and simple design tool that will help make selling destinations easier. Whether you need to create a design for the web or print, Canva will makes professional graphics design easy.
What great tools are you using to help your productivity? Let us know in the comments below.
Written by Liat Behr
Liat is a content wordsmith at WiseStamp and copywriter at Ink of Imagination. She delights in creating and sharing valuable tips and helping businesses craft effective content.
When she’s not writing content, she can be found in the world of fiction, embarking on adventures with her characters.